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Shipping policy
When Will I Receive My Order?
We're doing everything we can to ship your order as soon as possible. You will receive an email when your purchase has been fulfilled, and you will also receive a tracking code. Then it takes 3-5 business days.
How Do I Know That My Order Has Been Shipped?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
Do You Ship Worldwide?
Yes, we sure do!
My Order Says Delivered But I Have Not Received It, What Should I Do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
COCO On The Go WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, email us at info@cocoonthego.com
Why Is My Order Still In "Pre-Shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
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